Payment Gateway
Connect your website and app with supported payment methods and track payments linked to customer orders.
Services
Find the Service That Fits Your Needs
Explore payment acceptance, account, payout, and bill payment solutions, including their uses, features, and onboarding requirements.
MASAR Services
Service availability, payment methods, fees, and limits depend on the product, customer eligibility, and connected channels. Available options and applicable terms are explained before subscription or activation.
POS Solutions
Explore payment acceptance in store and at the point of service.
Accounts & Cards
Solutions for managing balances, payments, and spending.
Bulk Payments
Organise payroll and other payouts to multiple recipients and track results.
Bill Payments
Pay connected providers and keep track of your bill payments.
ATMs & Cash
Explore available withdrawal, deposit, and service locations.
How to Get Started
Tell us what you need, then review the requirements, solution, and terms. Onboarding, setup, and testing are completed before activation approval.
Service availability, payment methods, fees, and limits depend on the product, customer eligibility, and connected channels. Available options and applicable terms are explained before subscription or activation.
POS: Acceptance That Fits How You Work
Acceptance options for stores and field teams, including terminals and supported mobile solutions where available.
POS, SoftPOS, and compatible-device availability are confirmed in your business offering.
Connect checkout with payment
Help customers complete payments on your website or app and link transaction results to their orders.
Who is it for? Online stores, apps, service and booking platforms, and organisations collecting payments online.
Use cases: Collect an online order payment, complete a booking payment in an app, or collect a remote payment through an enabled channel.
Getting started: Submit business details, review requirements and integration options, complete the agreement and testing, then activate after readiness approval.
Requirements: Business and authorised representative details, verification documents, website or app information, products and services, and settlement details.
Questions about Payment Gateway
Which payment methods can I accept?
Available methods depend on your business and enabled integrations and are confirmed before subscription.
Do I need a developer?
This depends on the integration method. Technical requirements and available options are explained during the request review.
When will I receive funds?
Settlement follows the agreed schedule, payment method, business days, and any applicable review.
Can payments be refunded?
Refunds depend on transaction eligibility, the payment method, and applicable terms.
Accept payments where you do business
Acceptance options for stores and field teams, including terminals and supported mobile solutions where available.
Who is it for? Retailers, restaurants, cafés, hotels, service centres, and field businesses.
Use cases: Take checkout payments, collect payment at the customer’s location, or monitor acceptance across branches.
Getting started: Define your business, locations, and acceptance points, review the solution and connectivity requirements, complete onboarding, then prepare, train, and activate.
Requirements: Business and branch information, verification documents, settlement details, device or user counts, and connectivity requirements.
Questions about POS Solutions
What is the difference between POS and SoftPOS?
POS uses a dedicated terminal. SoftPOS accepts contactless payments through software on a compatible phone.
Does mobile acceptance work on any phone?
No. Compatibility depends on the operating system, device, security features, and solution requirements.
Can I accept payments away from my store?
This depends on the device or app, connectivity, and approved usage scope.
Are all cards and wallets accepted?
Supported payment methods are specified in the service offering.
More clarity over your balance and spending
Explore payment accounts and cards, including funding, usage, and transaction tracking for each product.
Who is it for? Individuals organising their payments, customers exploring prepaid cards, and businesses eligible for expense products.
Use cases: Organise a payment budget, allocate funds for spending, and track purchases or business expenses where the relevant product is available.
Getting started: Choose a product, review eligibility, fees, and limits, complete identity verification, then follow activation and usage instructions.
Requirements: Identity and contact information and required verification details. Eligibility and minimum age depend on the product.
Questions about Accounts & Cards
Is a payment account a bank account?
Do not assume so. The product agreement defines the account and supported services.
Does a prepaid card provide credit?
A prepaid card uses available funds and does not imply a loan or credit facility.
Can I use the card outside Yemen?
This depends on the product, acceptance network, and applicable restrictions.
What if my card is lost?
Use the approved blocking option where available and contact official support immediately.
Organise payroll and other payouts
Prepare, review, and monitor payouts through channels and features enabled for your organisation.
Who is it for? Employers and organisations paying employees, suppliers, and contractors.
Use cases: Pay salaries, supplier invoices, and contractor or other eligible recipient payments.
Getting started: Define payout purpose and volume, review channels and funding, organise data and permissions, then test and activate.
Requirements: Organisation and authorised representative details, payout purpose, funding source, recipient information, and expected volume.
Questions about Bulk Payments
Does every recipient need a MASAR account?
This depends on the enabled payout channel and its requirements.
Can I upload a payment file?
File formats and entry methods are defined during service setup.
What happens if a payment fails?
Its status is reviewed before retrying to avoid duplicate payment.
Can preparation and approval be separated?
This depends on available permissions and approval levels.
Pay bills and track the outcome
Explore available billers, review bill details before confirmation, and keep the transaction reference.
Who is it for? Individuals and businesses paying bills, and billers exploring collection integration.
Use cases: Pay personal or business bills, or explore connecting a biller to collection channels.
Getting started: Choose the biller, enter account or bill details, review the amount and fees, then confirm and retain the reference.
Requirements: Bill or subscriber account reference, a supported payment method, and information required by the provider.
Questions about Bill Payments
Which bills can I pay?
Bills from providers listed as available in the service.
Will the amount appear automatically?
Where bill enquiry is supported; other services may require you to enter it.
Money was debited but the bill still appears unpaid. What should I do?
Check the status, keep the reference, and contact support before paying again.
Can I cancel a bill payment?
This depends on transaction status and the biller’s policy. Cancellation after execution is not guaranteed.
Connecting cash and digital payments
Explore withdrawal and deposit channels supporting MASAR products and their requirements.
Who is it for? Customers who need to withdraw funds or deposit cash through approved channels.
Use cases: Withdraw or deposit cash through eligible channels and follow up on transactions when needed.
Getting started: Check channel compatibility, review fees and limits, follow instructions, and keep the receipt and check your balance.
Requirements: An eligible account or card and channel-specific verification requirements within applicable limits.
Questions about ATMs & Cash
Can I use any ATM?
This depends on the card and acceptance network. The ATM operator may charge additional fees.
Are deposits available at every location?
Services vary by location.
What are withdrawal and deposit limits?
Limits depend on the product, channel, and verification level.
My account was debited but no cash was dispensed. What should I do?
Keep the time, ATM location, and transaction reference, and contact official support.
Find the Right Payment Solution for You
Tell us what you need. Our team will help you explore available options and understand the requirements.